Frequently Asked Questions
Everything you need to know about enhancing your indoor environment.
How can I track the shipping status of my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can also view your order status in real-time by logging into your Sylvane account and visiting the 'Order History' section.
What is your return policy for air purifiers and dehumidifiers?
We offer a 30-day return policy for most items in original condition. Please note that certain products, such as those used for personal hygiene or industrial equipment, may have specific restrictions. Contact our customer service team to initiate a Return Merchandise Authorization (RMA).
Do you offer professional advice on choosing the right product?
Yes, our team of indoor air quality experts is available via phone or live chat to help you select the perfect unit based on your square footage, specific allergens, and climate needs.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options through PayPal and financing via Affirm for eligible purchases.
Are your products covered by a warranty?
All products sold on Sylvane are covered by the original manufacturer's warranty. The duration and terms vary by brand, but these details are clearly listed on each individual product page under the 'Specifications' tab.
Do you ship internationally?
Currently, we ship to the contiguous United States, Alaska, Hawaii, and Canada. Please note that additional shipping fees and import duties may apply to orders heading to Canada or outside the lower 48 states.